Jobs to be done

Know what really drives customer behavior

Our team are experts at unearthing the core needs of target customers in your market helping you build and position your products in a way that will resonate deeply.

Jobs to Be Done: The heart of motivation

Customers don’t buy ‘products’; they ‘hire’ them for a specific ‘job’. This job? It’s the progress they seek in their lives. Our expertise lies in identifying the Jobs to Be Done of your audiences and unearthing insights that remain elusive to others, giving you a competitive edge. 
Functional Jobs Icon


What problem this will help them solve in their life.


How they will be perceived.


What solving this problem will help them feel.

Get insights beyond the ordinary

We are passionate about discovering customer truths and reaching deeper insights than traditional research methods that typically rely on survey-data and surface questions.

Gain clarity on direction

Jobs to Be Done delivers a clarity of focus that is better at achieving cross-functional alignment - teams can get clear on exactly the Jobs to Be Done they are solving for.

Learn from expert interviewers

Our team are specialists at developing rapport through conversational interviews that get the most value out of each participant, and tease out critical insights that are easily missed.

Humanize your data

Bring insights to life by getting teams to watch interviews live or on-demand, with shareable video snippets that can sometimes convey more in 2 minutes than data-filled presentations. 

Jobs to Be Done is more than just an innovation methodology

We harness Jobs to Be Done to uncover valuable insights into the psychology of target audiences, with clear implications for product development and positioning. Achieve cross-functional alignment on what really matters to customers and facilitate a consistent experience that delivers breakthrough solutions that meet their needs.

The art of JTBD interviews

We draw on our experience conducting hundreds of customer interviews to dig deeper and get the insights that most miss.

Our behavioral understanding enables us to read between the lines, and uncover the truth driving consumer choices today. 

Lead the market by targeting underserved needs 

We map the market from your target audience’s point of view. Looking at how competitors claim to serve customer Jobs and identifying key gaps in the market today. This will help you stand out by positioning in a way that communicates the most important features of your offer vs. the competition. 

Map the buyer's journey

We use our customer-led methodologies as a lens to view the buyer's journey, essential for digital products, SaaS, tech companies and beyond. Our use of the ‘Four Forces’ framework breaks down the path from a customer's initial trigger to the final purchase, highlighting the forces influencing their choices at every turn.
Jobs to Be Done Four Forces Process Diagram

Featured case studies

Our approach ensures that you're not just getting a service, but a strategic partnership that's designed to drive your marketing success now and in the future. 

Here's a snapshot of our typical engagement flow with marketing teams:

Spot competitive gaps

Through a competitive audit, we identify the underserved Jobs to Be Done that matter to your audiences but are missed by competitors today. These reflect new messaging and targeting opportunities that support your headline offering and help you stand out. By feeding our model with your value proposition, target segment data and competitive data, we help you tap into unexplored opportunities for growth.

Expertly designed research services

Our approach ensures that you're not just getting a service, but a strategic partnership that's designed to drive your marketing success now and in the future. 

Here's a snapshot of our typical engagement flow with marketing teams:

Global trend surveys

Social listening insights

Brand insight & tracking

Market opportunity

Customer segmentation

Jobs to Be Done research

Qualitative deep dives

Competitive audits

Deeper insights

Our unique approach goes beyond traditional research methods. By integrating a variety of data sources and leveraging our deep understanding of customer behaviors, we uncover fresh, profound insights that others often miss. These deep insights reveal the true motivations of your customers, allowing you to connect with them on a more meaningful level and create more impactful strategies.

Findings you can act on

With Untold, your research findings are presented with clear commercial implications. No more sifting through 150 slides of data. We focus on what truly matters to your business and deliver insights that fuel growth.

Collaborative and tailored

We understand that your needs are unique and can change over time. That's why we take a collaborative approach, working closely with you to train our AI according to your specific context. We adapt our services to your changing needs, ensuring that you always have the marketing support you need.

Reimagining the user experiences that power business aviation

Learn how Untold brought to life an exciting and inspiring Product Vision for the business aviation sector which resulted in acclaim across senior stakeholders, customers and investors leading to a subsequent $200m acquisition deal for the firm.
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“Our partnership with Untold has delivered transformative results in helping to redefine our future product portfolio. The Untold team bring an exceptionally high-level of research, product and design thinking skills to our partnership. They effectively went beyond traditional methods to spark innovation, significantly elevating our understanding of our customers’ needs in the process.”
Chief Product Officer of Business Aviation Tech

Strengthening Oracle’s marketing initiatives with global consumer research

Discover our partnership with Oracle, where we delivered global consumer research, data-driven insights and tailored content to bolster their marketing and solution-building efforts, achieving impressive traction and engagement.
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“Untold helped us redirect our budgets by re-clarifying our strategy and product positioning towards a more valuable market segment. Their expertise in getting beneath the surface to uncover true customer motivations saved us from costly missteps and ensured our growth trajectory.”
Senior Director of Strategy in Restaurant POS Software

Unlocking B2B growth potential for a sustainable SaaS tool

Untold’s tailored understanding of audience landscapes, facilitated by the Jobs to Be Done methodology, can empower businesses to align their strategies more effectively with market realities.
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“Navigating a pivot is never easy, but the insights we gained from this engagement were invaluable. We learned more than expected into the buyer’s journey. Identifying our core audience and their needs directly impacted our sales approach."

Refining a HealthTech growth strategy

Untold's ability to harness deep audience insights, can help innovative businesses to redefine their growth strategies and thrive in complex markets.
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"The Jobs to Be Done approach brought a great deal of clarity and we’re still using and sharing these audience insights within the business a year later."
Product Marketing Manager, HealthTech

Supporting the launch and positioning of a new UK digital bank

See how Untold’s innovative research techniques guided a sustainable digital bank's go-to-market strategy, targeting the right market with the right products for climate-conscious millennials.
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"The team is brilliant at getting to the core of what consumers really want. They guided us to avoid the pitfalls of traditional research techniques and ensured we had the right support to do something new and different."
Co Founder of a Digital Bank

A new generation: Revitalizing a legacy brand with deep customer insight and AI

Explore how Untold's customer-led research and AI-driven ideation helped a long-established financial software company redefine its brand and product strategy for a new generation of consumers.
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"Untold helped to revitalise our legacy brand, modernising our product and marketing approach for our new cloud-based mobile app. Their customer-led process injected new energy into our team delivering unprecedented results - fast tracking a process that would normally have taken us months to navigate internally."
CMO of Financial Software Company

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How is jobs to be done different from traditional research techniques?

Unlike traditional research techniques that may be brand or product-led, jobs to be done adopts a customer-led approach. Instead of solely seeking feedback on your brand or products, we ask customers about how the solutions they use fit into their lives. This angle allows us to glean deeper insights into customer psychology, empowering businesses to devise superior products and more effective marketing strategies.

I thought jobs to be done is an innovation methodology?

While it's true that Jobs to Be Done is often associated with innovation, its application spans beyond just that. We view it as the bedrock for a holistic customer-led strategy. This approach touches various functions of a business and, most crucially, positions the customer at the center of everything.

What markets do you cover?

Our research spans global markets. We conduct surveys, trend studies, and qualitative research across the world and particularly in the US, UK, Europe, and Asia. Regardless of the region, our objective remains consistent: to understand the customer in depth.

What type of research and data do you use for your approach?

Our approach is comprehensive. We harness a blend of qualitative and quantitative methods, bolstered by desk research, social listening, AI-driven insights, and an in-depth analysis of the competitive landscape.

How do you source and analyze data for your strategies?

We collaborate with a diverse network of panel partners and recruitment specialists to recruit consumers, B2B prospects, and even those considered hard to reach. Moreover, if you have existing customer lists, we are well-equipped to engage with them directly to extract valuable insights.

How do you define "deep insights," and how do they differ from regular insights?

Our experience spanning over a decade in customer and behavioral insights has sharpened our ability to discern between surface responses and genuine customer sentiment. While many rely on superficial survey answers, we prioritize qualitative interviews. Our approach is more akin to a deep, conversational dive than a standard question and answer format. This allows us to capture the true sentiments and motivations behind customer responses.

Can you share more details about your competitor analysis? How does it differ from a traditional competitor analysis?

Our unique approach emphasizes the customer's perspective at the heart of competitor analysis. Instead of merely mirroring what competitors do, we delve into the reasons behind their success. We achieve this by comprehending how they cater to the core needs and desires of their customers, as framed by the "jobs to be done" methodology. By adopting this lens, we can identify potential gaps in the market—areas where competitors might be missing the mark. This insight paves the way for addressing unmet customer needs.

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