TRAINING WORKSHOPS

Workshops designed for tech innovators

Bring your teams together for practical and inspiring workshops that bring the latest thinking in continuous discovery mindsets, agile product development and AI.

Why choose us?

Proven techniques

We share our secrets after years of trial and error, with clear guidance on how to achieve great results.

Interactive learning

Our sessions are designed to be fun and hands-on, with interactive exercises that reinforce learning.

Tailored expertise

Our training is tailored to the challenges facing tech product companies, ensuring relevance and applicability.

Experienced trainers

Our team has extensive experience working with leading tech companies to drive real results.
1.

Discovery research bootcamp

Learn how to uncover the true needs of target customers to inform your product strategies.
Our immersive training empowers product managers, designers, researchers, marketers, and other product professionals to adopt a mindset of continuous discovery in their work, enabling a solid foundation of customer understanding.

Helping you to nail products, features and messaging customers will love
Our approach ensures that you're not just getting a service, but a strategic partnership that's designed to drive your marketing success now and in the future. 

Here's a snapshot of our typical engagement flow with marketing teams:
Workshop 01 | Introduction to Customer Psychology (2 hrs)

Set the stage for effective research by understanding customer psychology and behavioral insights. This session helps you grasp why customers don’t always say what they mean and teaches you how to get behind their surface-level answers.

Topics covered include:

  • Introduction to customer psychology and behavioral insights
  • Differentiating between what customers say vs. what they truly mean
  • Introduction to the Jobs to be Done (JTBD) framework and how it uncovers deeper insights
Workshop 02 | Research Design (2 hrs)

Explore different research methods and learn to choose the best ones for your projects. Dive deep into designing research questions and discussion guides that set your projects up for success.

Topics covered include:

  • When to use qualitative vs. quantitative methods
  • Asking the right questions and avoiding leading questions
  • Crafting the discussion guide or survey
Workshop 03 | Interview Techniques (2 hrs)

Step into the interview environment and practice building better rapport with interviewees. Learn to dig deeper into the 'why' behind customer responses and refine your questioning techniques.

Topics covered include:

  • Interviewing tips and tricks
  • Using empathy to foster better conversations
  • Improvising the discussion guide and reframing questions
Workshop 04 | Extracting Insights (2 hrs)

Learn how to pull valuable insights from interviews, identify patterns, and generate actionable steps. This session showcases how interview content can guide future product development.

Topics covered include:

  • How to extract and word JTBD statements from interviews
  • Connecting the dots to uncover overarching trends
  • Gathering insights and implications for future actions

Foster a continuous discovery mindset

Equip your teams with the skills they need to efficiently integrate research and discovery into their ways of working. 

Decode customer feedback

Tackle the common issue of "the customer doesn’t know what they want" by uncovering the true drivers behind customer feedback, avoiding feature fatigue.

Build smarter

Discover how deep insights into user needs can inspire product and marketing teams to create innovative solutions, helping you to build faster and better. 

Succeed faster

Evidence-based approaches generate internal alignment and clarity, helping teams overcome obstacles so they can move ahead with confidence 
Book today
2.

AI-Powered Innovator Bootcamp

Learn how to leverage Generative AI to make progress quicker than ever before.
Our immersive training events empower product managers, designers, researchers, marketers, and other product professionals to harness the full potential of Generative AI in their work, future-proofing their skills and enabling enhanced productivity and creativity.

Increasing your ability to build better products, faster
Our approach ensures that you're not just getting a service, but a strategic partnership that's designed to drive your marketing success now and in the future. 

Here's a snapshot of our typical engagement flow with marketing teams:
Workshop 01 | Introduction to Gen AI (2 hrs)

Get up to speed on the latest in Generative AI and how it works. This session helps you grasp the inner workings of AI for a solid foundational understanding of how to get the most out of the technology.

Topics covered include:

  • Introduction to AI-powered innovation
  • LLMs and how they work
  • Prompt engineering principles 
Workshop 02 | AI Assistants Setup (2 hrs)

Start putting Gen AI to practical use as a helpful assistant. Avoid some of the common pitfalls of AI to extract meaningful insights and data.

Topics covered include:

  • Recognize viability and feasibility constraints 
  • Data and confidentiality 
  • Setting up Gen AI for different tasks
  • Creating GPTs, Playground Assistants and synthetic personas
Workshop 03 | AI Ideation (2 hrs)

Learn how Gen AI can be the perfect ideation partner, helping to do the heavy lifting during ideation workshop sessions, reducing fatigue and sparking team creativity and ideas.

Topics covered include:

  • Mass ideation techniques and creative thought starters 
  • Categorize and prioritize during sprints or workshops
  • Concept shaping
Workshop 04 | AI Testing & Feedback (2 hrs)

Engage AI to support early stage testing and feedback rounds. This session showcases how to put AI to good use to enhance existing processes rather than replacing them.

Topics covered include:

  • Synthetic user testing and iterating to predict resonance
  • Synthetic wargaming
  • Synthetic stakeholder feedback 

Work smarter with AI 

Gain the mindset and practical techniques to apply Generative AI in your work and develop an AI-enabled playbook to responsibly form productivity and creativity superpowers.

Get the proven recipes

Breakthrough prompt engineering doesn’t happen by accident. It’s the result of battle-tested methods, refined tools and proven methodologies. We give you these easy-to-repeat recipes to put to use immediately.

Inspire your teams

Having worked with some of the hottest startups and most ambitious corporations in the world, we let you in behind the scenes to learn elite ways of working.

Future-proof your organization

Become an AI-empowered change agent who drives product success and shapes the future of your organisation, paving the way for the future world of work.
Book today

A new generation: Revitalizing a legacy brand with deep customer insight and AI

Explore how Untold's customer-led research and AI-driven ideation helped a long-established financial software company redefine its brand and product strategy for a new generation of consumers.
Find out more
"Untold helped to revitalise our legacy brand, modernising our product and marketing approach for our new cloud-based mobile app. Their customer-led process injected new energy into our team delivering unprecedented results - fast tracking a process that would normally have taken us months to navigate internally."
CMO of Financial Software Company

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